Contact - God Of Wins
At God Of Wins, we pride ourselves on being accessible and responsive to all our players. Our dedicated support team is available around the clock to assist with any queries, concerns, or feedback you may have about our services. Whether you're experiencing technical difficulties, have questions about your account, or need clarification on our promotions, we're here to help. As a licensed and regulated online casino, we are committed to providing prompt, professional, and effective customer service to ensure your gaming experience remains enjoyable and hassle-free.
Customer Support Channels
We offer multiple communication channels to ensure you can reach us in the way that's most convenient for you:
Live Chat Support
Our live chat service is available 24/7 directly on our website. This is the fastest way to connect with our support agents for immediate assistance with any urgent matters. Simply click the chat icon in the bottom right corner of any page to initiate a conversation with our team.
Email Support
For less urgent inquiries or matters requiring detailed explanation, please contact us via email:
- General Inquiries: [email protected]
- Account Verification: [email protected]
- Technical Support: [email protected]
- Complaints Department: [email protected]
- Responsible Gambling Team: [email protected]
We aim to respond to all email inquiries within 24 hours.
Telephone Support
Our international telephone support line is available from 08:00 to 00:00 GMT daily:
International: +44 123 456 7890
Toll-Free (UK): 0800 123 4567
Postal Address
God Of Wins Casino
Suite 21, Waterfront Plaza
Gibraltar, GX11 1AA
Support Hours & Response Times
We understand the importance of timely assistance when you encounter issues while gaming. Our commitment to customer satisfaction is reflected in our support availability and response times:
| Support Channel | Availability | Typical Response Time |
|---|---|---|
| Live Chat | 24/7, 365 days | Immediate to 5 minutes |
| 24/7, 365 days | Within 24 hours | |
| Telephone | 08:00-00:00 GMT daily | Average wait time 2-5 minutes |
Specialized Support Departments
To ensure your inquiries are handled efficiently by the most qualified personnel, we have established specialized departments:
Account Management
For assistance with account-related matters including registration, verification, password resets, and account settings.
Payments Department
For all financial queries regarding deposits, withdrawals, payment methods, transaction histories, and bonus crediting.
Technical Support
For assistance with website functionality, game loading issues, mobile compatibility, and any other technical difficulties you may encounter.
Complaints Resolution
In the unlikely event that you're dissatisfied with our service, our dedicated complaints team will thoroughly investigate your concerns according to our formal complaints procedure.
Responsible Gambling Team
Specially trained advisors available to discuss responsible gambling tools, self-exclusion options, and to provide guidance on maintaining control of your gambling activities.
Feedback & Suggestions
We value your input as it helps us improve our services. If you have suggestions, feedback, or ideas on how we can enhance your gaming experience, please email [email protected]. All submissions are reviewed by our management team.
Business Inquiries
Affiliate Partnerships
For information about our affiliate program and partnership opportunities, please contact [email protected] or visit our dedicated Affiliate Program page.
Media & Press
Journalists and media representatives can reach our press office at [email protected].
Corporate Relations
For business development and corporate inquiries, please contact [email protected].
Regulatory & Compliance Contact
God Of Wins operates under license number MGA/B2C/123/4567 issued by the Malta Gaming Authority. For regulatory inquiries or to verify our licensing status, please contact:
Malta Gaming Authority
Building SCM 02-03, Level 4
SmartCity Malta, Ricasoli SCM1001
Malta
Website: www.mga.org.mt
Data Protection Officer
In accordance with GDPR and data protection regulations, you can contact our Data Protection Officer regarding any privacy concerns or to exercise your data subject rights:
Data Protection Officer
Email: [email protected]
Address: God Of Wins Casino, Suite 21, Waterfront Plaza, Gibraltar, GX11 1AA
Legal Notices
Any legal notices should be sent in writing to our registered address:
Legal Department
God Of Wins Casino
Suite 21, Waterfront Plaza
Gibraltar, GX11 1AA
Accessibility Commitment
We are committed to making our services accessible to all players. If you have specific accessibility requirements or encounter any barriers when using our website, please contact [email protected] so we can provide appropriate assistance.
Emergency Support
If you believe your account has been compromised or you need urgent assistance with a responsible gambling matter, please contact our emergency support line at +44 123 456 7891, available 24/7.
Please Note: All communication with God Of Wins customer support is logged and may be monitored for quality assurance, training purposes, and to ensure the accuracy of information provided. Your personal data will be handled in accordance with our Privacy Policy.
